Member Services Coordinator, Create Healthy Wellness Center

Position Summary

The Membership Services Coordinator is essential for delivering outstanding customer service and ensuring operational efficiency at the front desk of the Wellness Center. This role involves greeting members and guests, managing membership inquiries, supporting concierge services, and acting as a key liaison between clients and staff. Proficiency in Club Automation software, strong organizational skills, and a proactive approach to enhancing member satisfaction are crucial for success in this position.

Qualifications

• Experience: Previous experience in customer service and office administration is required, along with experience in customer account management, including account receivables.
• Communication: Excellent verbal and written communication skills are necessary.
• Organization: Strong organizational abilities with a keen attention to detail are essential.
• Multitasking: Ability to handle multiple tasks and prioritize effectively.
• Confidentiality: Commitment to maintaining confidentiality and professionalism.
• Team Collaboration: Willingness to collaborate and contribute positively to a team environment.

Key Responsibilities:

• Actively greet all members and guests upon entry, providing a welcoming environment.
• Manage incoming phone calls, take messages, and direct inquiries to appropriate staff.
• Address member and guest questions and concerns promptly; escalate issues to leadership as needed.
• Maintain cash drawer accuracy and reconcile transactions daily.
• Manage client accounts to ensure account receivables are current and accurate.
• Ensure accurate check-ins and maintain membership records in Club Automation.
• Serve as a Subject Matter Expert for Club Automation (Membership Management Software), providing training to colleagues as required.
• Support concierge team with scheduling and ensure accurate collection of payments for services rendered.
• Maintain membership materials and supplies to ensure they are available for staff and members.
• Consider and accommodate special health needs of clients during sign-ups.
• Foster a positive team environment and maintain professional relationships with staff and patrons.
• Attend and contribute to staff meetings, providing feedback on member and guest experiences.
• Coordinate with Director to ensure accuracy in scheduling and billing processes.
• Ensure availability and currency of membership services paperwork and marketing materials.

• This role requires attention to detail, strong organizational skills, and the ability to handle confidential financial information with discretion.